Aerial Hoops will be closed from 12th February and will reopen on 15th February 2024.
Any emails or orders sent on or after the 9th February will be processed when we reopen.
Thank you for your patience.


We usually ship all orders within 1-2 working days from the order date and we’ll keep you in the loop with the status of your order. We try to keep all the stock levels up to date on our website, but should anything not be in stock then we will contact you to discuss further options.

Christmas orders

Any orders placed by 18th Dec 2023 will be dispatched before Christmas. Orders placed after this date may arrive after the Christmas period.

We are unable to guarantee Christmas delivery, but if you order by our suggested delivery deadline we will do everything we can to get your order to you by Christmas. Once this date has passed we will continue to dispatch orders, however they may not arrive for Christmas.  Please order early to avoid disappointment.

Mainland UK

Shipping is FREE to a UK mainland address when you spend more than £30, orders under £30 are charged at £6.00 per order.

In the UK we ship all our large packages with DX on a next day delivery service. DX will provide a 2 hour delivery slot on the day of delivery. Smaller packages are usually sent with Royal Mail.

Please note all timescales are estimated and not guaranteed.

Service updates from DX
Important information potential service delays: DX Service Updates

Offshore Islands & Highlands

The shipping price to Offshore Islands and Highlands varies, please enter your postcode at the checkout to calculate the delivery price.
Please allow an extra 1-2 working days for delivery.


Sorry, we no longer offer international delivery.

Returns & Exchanges

We hope you love your Aerial Hoops goodies as much as we do, but if you’ve changed your mind or you’re not happy with them for any reason you can return any unused, unopened item to us for an exchange or refund within 14 days.

We look at each return on a case-by-case basis with the ultimate goal of making each and every one our amazing customers happy!

To return an item this is what you need to do:

  1. Contact us – This step is important! Before you send anything back to us let us know what you’d like to return. We’ll reply to you as soon as we can with the information you need to return your item.
  2. Prepare your parcel – Please make sure the items you’re returning are well packaged to prevent the items being damaged in transit.  Also it’s a good idea to photograph your parcel before you send it, incase the parcel is damaged by the courier.
  3. Send your parcel – You are responsible for the return postage costs, unless the item is incorrect or faulty. You are also responsible for the items until they reach us. We recommend you insure the parcel for an appropriate amount. Please remember to obtain proof of postage when returning items, if a returned item is lost in the post you will be responsible and we won’t be able to issue you a refund or replacement.

Please note: We cannot accept returns on aerial equipment that has had a load applied to it. If you return any items to us that are not in unused condition (unless you’re returning a faulty item) we reserve the right to reduce the amount to be refunded, or return the item to you.

Any taped hoops are custom taped to order in the colour of your choice, we reserve the right to charge a restocking/retaping fee of £15 on a returned hoop.


All refunds will be credited to your original form of payment and the funds should appear on your bank statement within 14 working days of us receiving your returned items.
Please note any postage paid is non-refundable.

Faulty Items

We’re very sorry if you’ve received a faulty item! Before you return your item to us for a replacement or refund, please get in touch with us via email, or phone as we may be able to save you a trip to the post office!

Late Deliveries

If your order has not been delivered within the estimated delivery date, please contact us and we will make sure you have your parcel as soon as possible!