We usually ship all orders within 1-2 working days from the order date and we’ll keep you in the loop with the status of your order. We try to keep all the stock levels up to date on our website, but should anything not be in stock then we will contact you to discuss further options.
Shipping is FREE to a UK mainland address when you spend more than £30, orders under £30 are charged at £6.00 per order.
In the UK we ship all our large packages with DX on a next day delivery service. DX will provide a 2 hour delivery slot on the day of delivery. Smaller packages are sent untracked with Royal Mail.
Please note all timescales are estimated and not guaranteed.
Offshore Islands & Highlands
The shipping price to Offshore Islands and Highlands varies, please enter your postcode at the checkout to calculate the delivery price.
Please allow an extra 1-2 working days for delivery.
We are gradually adding shipping options to various countries, international shipping is calculated in the basket. If your country isn’t listed yet please contact us for a quote.
Import fees: Please note, any orders placed to be delivered outside the UK will not pay 20% VAT on our website prices, this will be automatically deducted at the checkout. You may however need to pay import charges on your parcel, these are charged locally by your own country, the amount of these charges vary between countries. Our international parcels are usually sent with DHL, for further information on local import fees please contact DHL.
Returns & Exchanges
We hope you love your Aerial Hoops goodies as much as we do, but if you’ve changed your mind or you’re not happy with them for any reason you can return any unused item to us for an exchange or refund within 14 days.
Extended Christmas returns/exchanges: Orders placed after 25th October 2021 can be returned or exchanged until 9th January 2022.
We look at each return on a case-by-case basis with the ultimate goal of making each and every one our amazing customers happy!
To return an item this is what you need to do:
- Contact us – This step is important! Before you send anything back to us let us know what you’d like to return. We’ll reply to you as soon as we can with the information you need to return your item.
- Prepare your parcel – Please make sure the items you’re returning are well packaged to prevent the items being damaged in transit. Also it’s a good idea to photograph your parcel before you send it, incase the parcel is damaged by the courier.
- Send your parcel – You are responsible for the return postage costs, unless the item is incorrect or faulty. You are also responsible for the items until they reach us. We recommend you insure the parcel for an appropriate amount. Please remember to obtain proof of postage when returning items, if a returned item is lost in the post you will be responsible and we won’t be able to issue you a refund or replacement.
Please note: We cannot accept returns on aerial equipment that has had a load applied to it. If you return any items to us that are not in unused condition (unless you’re returning a faulty item) we reserve the right to reduce the amount to be refunded, or return the item to you.
Any taped hoops are custom taped to order in the colour of your choice, we reserve the right to charge a restocking/retaping fee of £15 on a returned hoop.
All refunds will be credited to your original form of payment and the funds should appear on your bank statement within 14 working days of us receiving your returned items.
We’re very sorry if you’ve received a faulty item! Before you return your item to us for a replacement or refund, please get in touch with us via email, or phone as we may be able to save you a trip to the post office!
If your order has not been delivered within the estimated delivery date, please contact us and we will make sure you have your parcel as soon as possible!